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This is a very valuable point.

I think [0] that a better approach, one that’s more likely to lead to a profitable business, is to flip the strategy around. Instead of “Do customer interviews, sniff out a problem, and build a solution”, it can be more effective to find the customers where they hang out (online is ideal), observe the problems they complain about, and crucially observe what they already pay for.

For one, it avoids the natural bias they’ll have while answering questions (they’ll very likely tell you what you want to hear to try to be “helpful”).

For another, it helps you create something they’ll actually want, and pay for, by fitting in with their existing habits and worldviews.

Going into a conversion with the idea of “I need a problem to build a SaaS for” is only one level better than “I need to validate that they want my idea”. The format of the solution is already pre-decided — which is no good if they don’t already pay for SaaS. That’s an uphill battle you definitely don’t want as a solo founder! “If I could just make them see how great this is...” is a rocky start for a business plan.

Choosing an audience you know and already understand is a big advantage. Picking one you aren’t part of is harder.

You don’t need to be new and unique to be profitable. You don’t need to invent a new kind of product or solve a problem that nobody else has solved. All of that just makes it harder :)

[0] I think this because of Amy Hoy and Alex Hillman and their 30x500 class that teaches this approach. Not my own invention :) I’ve had success with it though, and other have too, so I want to give credit where it’s due. They have a lot of great free material at https://stackingthebricks.com



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