Many people at Cloudflare (including myself, Matthew, Justin and others) monitor Twitter, HN and other forums carefully and reply quickly to folks.

Personally, I run a script that emails me for every HN comment that mentions Cloudflare and use Tweetdeck to monitor @cloudflare/cloudflare mentions.

They really are great guys, it's not the first time they've tweeted me either!

The CEO is active on HN too. Great customer service.