>> In a world where users ask Perplexity these Help questions about my SaaS, Perplexity may answer them and I would lose all the insights because I never get any traffic.
Alternative take: Perplexity is protecting users' privacy by not exposing them to be turned into "insights" by the SaaS.
My general impression is that the subset of complaints discussed in this thread and in the article, boils down to a simple conflict of interest: information supplier wants to exploit the visitor through advertising, upsells, and other time/sanity-wasting things; for that, they need to have the visitor on their site. Meanwhile, the visitors want just the information without the surveillance, advertising and other attention economy dark/abuse patterns.
The content is the bait, and ad-blockers, Google's instant results, and Perplexity, are pulling that bait off the hook for the fish to eat. No surprise fishermen are unhappy. But, as a fish, I find it hard to sympathize.
Alternative take: Perplexity is protecting users' privacy by not exposing them to be turned into "insights" by the SaaS.
My general impression is that the subset of complaints discussed in this thread and in the article, boils down to a simple conflict of interest: information supplier wants to exploit the visitor through advertising, upsells, and other time/sanity-wasting things; for that, they need to have the visitor on their site. Meanwhile, the visitors want just the information without the surveillance, advertising and other attention economy dark/abuse patterns.
The content is the bait, and ad-blockers, Google's instant results, and Perplexity, are pulling that bait off the hook for the fish to eat. No surprise fishermen are unhappy. But, as a fish, I find it hard to sympathize.