I wouldn't say project management is really a solved problem, and definitely wouldn't claim that Matterhorn solves 100% of all problems with project management systems.
The biggest issue we had in our team was that some team members are just slowed down by having to use a project management tool and would much prefer to just have a written checklist on their desk, but obviously this causes a lot of issues when you're trying to keep track of what's been done and what hasn't. The planner was created to help circumvent this issue, when tickets are assigned to a user and planned for a certain date they become a checklist on that user's dashboard. This way we were able to let checklisters do their thing uninterrupted and still have their progress tracked on the board and the general product overview.
Tasks becoming either omnibus or overly fragmented is familiar to us too. Matterhorn has a feature grouping system that can help but it always comes down to how you use them. It might be an interesting problem to solve for the future.
Heh, the written checklist is definitely something I can relate to! I'll probably give this a try, it seems like you've had some of the same issues I've had :)
The biggest issue we had in our team was that some team members are just slowed down by having to use a project management tool and would much prefer to just have a written checklist on their desk, but obviously this causes a lot of issues when you're trying to keep track of what's been done and what hasn't. The planner was created to help circumvent this issue, when tickets are assigned to a user and planned for a certain date they become a checklist on that user's dashboard. This way we were able to let checklisters do their thing uninterrupted and still have their progress tracked on the board and the general product overview.
Tasks becoming either omnibus or overly fragmented is familiar to us too. Matterhorn has a feature grouping system that can help but it always comes down to how you use them. It might be an interesting problem to solve for the future.